Label: Newair
Manufacturer: Newair
Publisher: Newair
Studio: Newair

Customer Rating:
Summary: Buyer beware
Comment: I purchased this unit for a small closet. I received several customer service emails before it arrived to make sure I was satisfied with my product. It did not work out of the packaging (fan blades did not turn). As soon as I had a defective product, I inquired about how I could return it. It turns out the return policy is that the customer pays shipping and unless you get an exchange, you're subject to a 15% restocking fee. Also, you have to wait 2-3 weeks for a return number, package the return in a very specific way and mail within 7 business days of receiving the return number, or it will be refused. This is not what I would call satisfactory customer service. I have inquired about waiving shipping fees for a defective product but am not holding my breath. I would never do business with this company again.

Update: The replacement product I received quit working after only a few months. Waste of money.

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Customer Rating:
Summary: Stopped working after 2 months
Comment: I have had the same problem as others - this unit workd fine for 2 months and then one day I went to empty out the pan and it hasnt worked since

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Customer Rating:
Summary: On and Off Switch Broke within a month of purchase!
Comment: Although the unit did a marvelous job in the three weeks I owned it...the on and off switch suddenly froze and then literally broke off. Upon further examination, I discovered that some plastic attachment in the switch area had kind of melted inside it...(This could have been the cause of the malfunction but I am not an expert!) I would not recommend it for the sole reason that an investment in a devise such as this ought to last longer than one month. I am deeply disgusted and disappointed.

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Customer Rating:
Summary: New-Air Dehumidifier
Comment: Using a timer to operate from 6 PM to 6 AM, I use this unit in my motor home and it does a great job of controlling moisture and odors. It's very compact and easy to use. However, this is my 2nd unit, the first having failed after only 18 months so I'm concerned as to it's overall quality.

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Customer Rating:
Summary: Finally - A Dry Bathroom!
Comment: I live in a tiny 700 square foot apartment with a tiny bathroom. This bathroom is in the very back of my apartment with no windows and a ventilation fan that barely works. Mold / mildew problems have been a continuous issue and no matter what I tried, it kept coming back. I was constantly bleaching the ceiling and walls - quite a project in itself since the bleach smell would get so strong.

After reading the reviews here I decided to take the plunge and purchase this dehumidifier (on March 30, 2008) as a last ditch to see if it helped. After the first use there was already a huge difference. This little thing works like a tank and just pulls all the moisture out of the air. I turn it on before I take a shower and let it run for a while after. The bathroom has never felt so dry, and I have no more mold problem! I can also breathe so much better in my house now that the mold is gone.

A great product, great size (doesn't take up much room), great price too. It does make a little noise, but it is very tolerable. This comes highly recommended!

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